Refund policy

Refund & Return Policy

Thank you for shopping with us! We want to make sure you have the best experience possible while browsing and purchasing from our store.

All Sales Are Final

Due to the nature of our products and to ensure fairness to all customers, all sales are final. Once an order is placed and payment is processed, we do not offer refunds to your original payment method, returns, or exchanges. By completing your purchase, you acknowledge and agree to this policy.

However, we understand that sometimes things don't go as planned. In certain situations outlined below, we may offer store credit at our discretion.

Store Credit Eligibility

We may issue store credit in the following circumstances:

Damaged or Defective Items — In the rare event that you receive a damaged or defective item, please contact us within 7 days of delivery with photos clearly showing the issue and your order number. After review, we may offer a replacement or store credit at our discretion.

Incorrect Items — If you receive an item that differs from what you ordered (wrong product, size, or design due to a fulfillment error on our end), please contact us within 7 days of delivery with photos of the item received and your order number. We will work with you to provide a replacement or store credit.

Significantly Delayed Orders — If your order experiences a significant delay beyond the estimated delivery timeframe provided at checkout, please contact us. We will review your case and may offer partial or full store credit depending on the circumstances. Please note that minor delays due to carrier issues or peak shipping periods may not qualify.

Order Accuracy — Your Responsibility

Please double-check your order details, including size, color, design, and shipping address, before finalizing your purchase. We are not responsible for errors made by the customer during checkout. If your order has been fulfilled using incorrect information provided by you, we cannot offer store credit, replacement, or reshipment.

Shipping & Carrier Responsibility

Once your order has shipped and tracking information has been provided, the package is in the custody of the shipping carrier. Delivery timeframes are estimates and not guaranteed.

If you experience a delivery issue such as a lost or stolen package, you must contact the shipping carrier directly to file a claim or open an investigation. We are happy to provide tracking details and order documentation to assist with your carrier claim.

For packages marked as delivered, we recommend checking with neighbors, household members, and alternate delivery locations before contacting the carrier.

Chargebacks & Payment Disputes

Filing a chargeback or payment dispute does not constitute a valid refund request. By placing an order, you agree to resolve any issues directly with us before initiating a dispute with your bank or payment provider.

Important: If you file a chargeback claiming an item is defective, damaged, or not as described without first contacting us and providing photographic evidence of the issue, we will challenge the dispute. We maintain records of all orders, including fulfillment photos, tracking information, and customer communications. Chargebacks filed without prior attempt to resolve the issue through our customer support, or without sufficient evidence to support the claim, will be contested with full documentation.

We reserve the right to recover costs associated with fraudulent or unwarranted disputes, including collection efforts where permitted by law. Customers who file chargebacks in bad faith may be prohibited from making future purchases.

Questions?

If you have any questions or encounter any issues with your order, please contact our customer support team. Your satisfaction is important to us, and we're here to help.